Privacy Policy - KosiceTaxi24.sk

1. Basic provisions

1.1 Introductory information

Moven s.r.o., operating the KošiceTaxi24 service, places maximum emphasis on the protection of your privacy and personal data. This document describes in detail how we handle the personal data you entrust to us when using our taxi services.

When processing personal data, we are guided by:

Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)
Act No. 18/2018 Coll. on the protection of personal data
Road Transport Act and related regulations

1.2 Personal data controller

Your personal data is processed by the company:

Business details:

Business name: Moven s.r.o.
Business name: KošiceTaxi24
Headquarters: Bauerova 1205/7, 040 23 Košice - Sídlisko KVP
ID: 54776961
VAT NUMBER: 2121780397
VAT number: SK2121780397 (we are VAT payers)

Registration details:

Entry in the Commercial Register: the company was entered by the Municipal Court of Košice in the Commercial Register under number Sro/54699/V on 27.7.2022
Taxi licence: OU-KE-OCDPK-2022/034634

You can contact us for any questions regarding privacy:

Email: [email protected]
Telephone: +421 940 242 717
Address: 1205/7 Bauerova Street, 040 23 Košice - Sídlisko KVP

2. Processing of personal data in the provision of our services

2.1 What personal data we collect

We process the following personal data when you order our services:

2.1.1 Data from the order form:
These data are necessary to ensure the transport and include:

Name and surname of the customer
Email address for sending confirmation
Telephone number for communication with the driver
Transport details (start and end of route)
Date and time of pick-up
Any comments on the order (e.g. need for a larger vehicle)

2.1.2 Billing information:
In case of payment on invoice we process additionally:

Billing name/company name
Billing address
Business registration number (in case of entrepreneurs)
VAT number (if allocated)
Bank connection for payment

2.1.3 Data on transport performed:
For record-keeping and service quality purposes, we record:

Start and end time
The actual transport route
Price of transport
Payment method (cash/invoice)

2.2 Purpose of processing personal data

We process your personal data solely for the following purposes:

2.2.1 Provision of transport service:

Processing your transport order
Ensuring communication before and during transport
Implementation of the transport itself
Issuing a proof of payment
Handling of any complaints

2.2.2 Accounting and tax purposes:

Issuing invoices
Bookkeeping
Fulfilling tax obligations
Archiving of documents under the Act

2.2.3 Improving our services:

Evaluation of the quality of services provided
Optimisation of transport processes
Resolving any complaints
Statistical evaluation of services

2.2.4 Protection of our rights:

Resolving any disputes
Debt recovery
Providing evidence in the event of a claim
Protection of property and security

2.3 Legal basis for processing

We process your personal data on the following legal bases:

2.3.1 Performance of the transport contract:
This is the processing of data necessary for:

Conclusion of a contract for the carriage of passengers
Implementation of the transport service
Transport-related communications
Issuing a proof of payment

2.3.2 Compliance with legal obligations:
Processing resulting from:

Accounting Act
Value Added Tax Act
Road Transport Act
Other relevant regulations

3. Retention period of personal data

3.1 General data retention rules

We are guided by the principle of minimisation when determining the retention period of your personal data. This means that we only keep your data for the period of time that is strictly necessary, which varies according to the type of data and the purpose for which it is processed. After this period, we will securely delete or anonymise your data so that it is no longer possible to identify a specific person.

In the case of data related to the transport service, we keep your personal data for 3 years after the service has been provided. This period allows us to resolve any claims, to document the services provided retrospectively and to provide you with a history of your journeys should you need it. In the case of regular customers, this period is always calculated from the last transport carried out.

We take a special approach to the storage of accounting documents and invoices, which, according to the Accounting Act, must be archived for 10 years. These documents contain basic invoicing data that we are obliged to keep in case of a tax audit or other legal review.

3.2 Specific retention periods by data type

We store the contact and order data that you provide to us via the form on our website for the duration of the shipment and subsequently for the above-mentioned three-year period. This data includes your name, telephone number, email address and details of the transport requested. After this period, this data is automatically deleted from our systems.

If you have provided us with billing information for the issue of an invoice, this information is part of the accounting documents and is subject to a statutory archiving period of 10 years. This information includes the billing name/company name, address, VAT number, VAT number and bank account. We must keep this data unchanged in case of inspection by state authorities.

4. Rights of data subjects

4.1 Fundamental rights in the processing of personal data

The protection of your personal data is based on respect for your rights as a data subject. It is important to us that you know that you are in control of your personal data and can exercise your rights guaranteed by the GDPR and the Data Protection Act at any time.

To exercise any of the rights set out below, you can contact us by email at [email protected] or by writing to us at our company address. We will respond to your request within 30 days. In the case of a complex request, we may extend this period by a further 60 days, which we will inform you of.

4.2 Detailed description of individual rights

As a user of our services, you have the right to access your personal data. This means that we will provide you with a complete overview of the personal data we process about you upon request. This overview will include information about what specific data we hold, for what purpose we use it, how long we keep it and to whom we disclose it where appropriate.

If you discover that any of the information we hold about you is incorrect or out of date, you have the right to have it corrected. Simply contact us to request a correction and we will ensure that this information is updated on our systems. This right is particularly important for contact details so that we can reliably reach you in connection with the provision of our services.

In certain cases, you have the right to have your personal data erased (the so-called right to be forgotten). You can exercise this right in particular if there is no longer a reason to continue processing it, for example if you have stopped using our services. However, it is important to know that this right is not absolute and in some cases, for example due to legal obligations (accounting documents), we cannot delete your data despite your request.

4.3 Procedure for exercising rights

We always act individually and with the utmost care when exercising your rights. Upon receipt of your request, we will first verify your identity to ensure that we do not disclose the data to an unauthorised person. We will then carefully consider your request and decide on the next course of action.

5. Security and privacy

5.1 Comprehensive security system

The security of your personal data is our priority. We have therefore implemented extensive security measures to protect your data from unauthorised access, loss or misuse. We only process all personal data in a secure environment and it is only accessed by authorised persons.

Our employees are regularly trained in data protection and are bound by confidentiality. Only those employees who absolutely need access to the data to do their job, such as dispatchers for order processing or accountants for invoicing, have access to the data.

5.2 Specific safety measures

We use a combination of technical and organisational measures to protect your personal data. All electronic communications, including the order form on our website, are secured using encryption. This means that when you send us your data via our website, it is protected from unauthorised access during transmission.

We store the personal data we collect from you in secure, access-controlled systems. Any access to the data is monitored and logged, allowing us to trace back who has worked with the data and when. We also regularly perform data backups to prevent data loss in the event of technical problems.

We keep paper documents that contain personal information, such as printed orders or accounting documents, in locked areas with restricted access. These documents can only be accessed by authorised persons and are securely shredded after the retention period.

6. Use of cookies and analytics tools

6.1 What are cookies and how do we use them

On our website www.kosicetaxi24.sk we use cookies, which are small text files that are stored in your browser. These files help us to ensure the site works properly and to improve the quality of our service. It is important to know that cookies do not contain any sensitive personal data and cannot harm your device.

We use primarily technical cookies that are essential for the basic functioning of our website. These cookies ensure, for example, that the order form works properly and cannot be disabled because without them the site would not function properly.

6.2 Managing cookies with Cookiebot

We use the Cookiebot™ CMP tool on our website, which allows you to manage your cookie preferences. The first time you visit our site, you will be presented with a window where you can easily enable or disable different types of cookies. You can change your choice at any time by clicking on the "Cookie Settings" link in the footer of the page.

6.3 Analytical tools

We use Google Analytics and Hotjar to improve our services. These tools help us understand how visitors use our website. All data collected by these tools is anonymised and cannot be linked to a specific person.

Google Analytics provides us with information about how many people have visited our site, which parts of the site are most visited and how visitors move around the site. We use this information to improve the content and functionality of our website.

Hotjar helps us better understand how visitors use our site, for example which parts of the form may be problematic or unclear. This information allows us to improve the user-friendliness of our site.

7. Final provisions

7.1 Changes to the Privacy Policy

We regularly review and update our privacy policy to meet current needs and legislative requirements. In the event of significant changes to the way we process your personal data, we will notify you via our website or by email.

We encourage you to check this privacy policy regularly to stay up to date on how we are protecting your personal information. The most current version of this policy is always available on our website at www.kosicetaxi24.sk.

7.2 Dispute and complaint resolution

If you have any questions, comments or complaints regarding the processing of your personal data, you can contact us at any time by email at [email protected] or by phone at +421 940 242 717. We will endeavour to resolve all your complaints as quickly as possible and to your satisfaction.

If you are not satisfied with the way we have handled your request or complaint, you have the right to file a complaint with the Office for Personal Data Protection of the Slovak Republic, located at Hraničná 12, 820 07 Bratislava, www.dataprotection.gov.sk.

7.3 Binding force and effect

This privacy policy is binding on all our employees and associates who come into contact with the personal data of our customers. They are all regularly trained and informed about their data protection obligations.

This Privacy Policy shall take effect on 8.11.2023. On that date, all previous versions of our company's Privacy Policy shall cease to be valid.