General Terms and Conditions

General Terms and Conditions of KošiceTaxi24

1. Introductory provisions

These General Terms and Conditions (hereinafter referred to as "GTC") regulate the mutual rights and obligations between Moven s.r.o, with registered office at Bauerova 1205/7, 040 23 Košice - Sídlisko KVP, ID No.: 54776961, VAT No.: 2121780397, VAT No.: SK2121780397, registered in the Commercial Register of the Košice District Court under No. Sro/54699/V (hereinafter referred to as the "Carrier"), and customers using taxi services under the trade name KošiceTaxi24.

2. Transport order and its conditions

2.1 Ways of ordering transport

The carrier provides the possibility of ordering transport in two basic ways. The first is immediate transport on the basis of a telephone order, which can be made at any time during the operating hours, depending on the current availability of vehicles. The second way is by ordering via an online form on the carrier's website.

2.2 Terms and conditions for ordering via the web form

When ordering via the web form, the order must be placed at least 4 hours before the desired shipping time. Filling in and submitting the form does not in itself entitle the customer to transport. The order becomes binding only after its explicit confirmation by the carrier, either by SMS or email. Without this confirmation, the order is considered invalid and the carrier is not obliged to carry out the transport.

2.3 Waiting period and cancellation policy

The carrier shall provide each customer with a waiting period of a maximum of 10 minutes from the agreed time of carriage. During this time, the driver shall attempt to contact the customer at the telephone number provided. If the customer cannot be contacted or fails to arrive at the agreed place within the waiting time, the carrier shall have the right to withdraw from the carriage. In this case, the order is automatically cancelled.

2.4 Cancellation of an order by the customer

The customer has the right to cancel a confirmed order free of charge at any time before the start of the shipment. The carrier does not charge any cancellation fees. However, it should be emphasised that in the case of pre-paid transport, if the customer fails to arrive at the agreed place of transport or does not use the transport, he/she is not entitled to a refund of the amount paid.

3. Payment terms

3.1 Methods of payment for carriage

The Carrier accepts two basic methods of payment for services rendered. For normal carriage, payment in cash directly on board the vehicle after completion of the carriage is possible. For corporate customers and pre-arranged shipments, payment by invoice is possible.

3.2 Payment terms for invoice

In case of payment by invoice, the due date is 7 days after the invoice is issued. In the case of pre-arranged transport, payment must be credited to the carrier's account before the actual transport takes place. Without a paid invoice, the carrier is not obliged to carry out the carriage. This method of payment is available primarily for corporate customers and for special types of shipments by prior agreement with the carrier.

3.3 Price conditions

The price for transportation is determined by agreement between the carrier and the customer prior to the transportation. In the case of special requirements, such as the need for a child seat, transport of animals or oversized luggage, additional charges may apply according to the carrier's current price list or by individual agreement.

4. Complaints and dispute resolution

4.1 Method of making a claim

All complaints regarding the transport services provided can be made exclusively in electronic form at the email address [email protected]. This method of communication ensures accurate documentation of the claim and all related circumstances. When submitting a claim, all relevant information must be provided, in particular the date and time of shipment, the route, the order number (if assigned) and a precise description of the claimed fact.

4.2 Particulars of Claim

For fast and efficient processing of the complaint, the customer is obliged to state in his complaint:

  • Your identification and contact details
  • A precise description of the service or situation complained about
  • Evidence of service provision (e.g. proof of payment)
  • Proposed solution or desired remedy

Incomplete or unclear claims can increase the time it takes to process them, so it is in the customer's interest to provide as accurate information as possible.

4.3 Time limits and method of complaint handling

The Carrier undertakes to inform the Customer of the receipt of the complaint and to commence its investigation immediately upon receipt. The Customer will be informed of the outcome of the complaint procedure by electronic means to the email address from which the complaint was sent. The complaint will be processed in full within the statutory period of 30 days from receipt.

5. Rights and obligations of the carrier

5.1 Basic rights of the carrier

The carrier is entitled to refuse to carry out the carriage or to continue it, in particular if:

  • Is the vehicle technically unfit for carriage
  • The passenger is under the influence of alcohol or other intoxicating substances
  • The passenger's behaviour gives rise to concern for the safety, life or health of the driver or other passengers
  • The passenger pollutes or damages the vehicle
  • Passenger fails to comply with the timetable despite being warned

The carrier has the right to claim from the passenger compensation for damage caused by the passenger to the vehicle or its interior equipment.

5.2 Basic obligations of the carrier

Within the framework of providing transport services, the carrier is obliged in particular to:

  • Arrange transportation according to confirmed orders
  • Use only vehicles in proper technical and aesthetic condition for transport
  • To provide basic care for passengers and their luggage during transport
  • Carry out the transport along the most appropriate route, taking into account the safety and smooth running of the transport

6. Rights and obligations of the passenger

6.1 Basic passenger rights

In particular, the passenger has the right to:

  • Safe, comfortable and timely transportation on the agreed route
  • Carriage of hand luggage to a reasonable extent
  • Require the driver to provide a receipt for the fare
  • Provision of information on transport and any changes to it

6.2 Basic passenger obligations

When using the services of the carrier, the passenger is obliged to:

  • Comply with the driver's instructions and the transport regulations
  • Behave in such a way as not to endanger the safety of transport, his/her life and health, or that of other passengers
  • Refrain from any damage to or pollution of the vehicle
  • Fasten your seat belt while driving

7. Final provisions

7.1 Validity and Effectiveness

These General Terms and Conditions come into force and effect on 8.11.2023. The Carrier reserves the right to change these General Terms and Conditions. Any change will be published on the website www.kosicetaxi24.sk.

7.2 Dispute Resolution

All disputes arising out of legal relations arising out of or related to these GTC shall be resolved preferably by mutual agreement. In the event that the dispute cannot be resolved by agreement, it shall be submitted to the competent court of the Slovak Republic for adjudication.

7.3 Binding force of the GTC

These GTC are an integral part of the contractual relationship between the carrier and the passenger. By ordering the carriage, the passenger confirms that he/she has read these GTC and agrees to them in full.

Date: 8.11.2023
Version: 1.0